Shipping & Returns
All order are shipped via Canada Post and may take up to three days to prepare and packaged. Delivery times will depend on your location, you will be sent a tracking number for your order.
Please allow additional time during busy/holiday seasons.
Contact us if you'd like to discuss rush shipping.
Flat rate $15 Expedited Shipping BC
Flat rate $20 Expedited Shipping in Canada
FREE shipping on orders over $125
Flat rate $25 on all orders
We want you to be pleased with the products and services you receive. And we also want you to shop in confidence knowing your product is fresh, handmade and has never been used by another customer. To that end, due to the personal nature of our products, we cannot accept returns. However, we do offer refunds if you are not satisfied with the product.
If your product arrives damaged, please notify us by email at firstname.lastname@example.org within 72 hours (3 days) of receipt of the damaged product with a photo. Once notified, we will either replace the damaged product or refund the amount of the purchase.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or PayPal account in 3 business days.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping (if any) will be deducted from your refund. If in the rare instance the product needs to be returned, we will contact you with a shipping address. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you for your support!